Retail Service Control: Transform Customer Experience in Your Store
Queue management system for retail stores, malls and service centers. Reduce abandonment and increase sales.
Common Problems in Retail
Chaotic Queues During Promotions
Black Friday and promotions generate crowding and confusion at store entrances
Customers Abandoning Purchase
Long queue without transparency makes customers abandon purchase and leave
Uneven Distribution of Associates
Some salespeople get overloaded while others remain idle
Lack of Service Data
Managers have no visibility on peak hours and improvement opportunities
Features for Retail
Specialized Service
Separate queues for sales, exchanges, technical support, etc.
VIP Priority
Differentiated service for premium customers and loyalty programs
Performance Metrics
Track sales associate productivity and service time
Peak Management
Identify rush hours and optimize staffing
Automatic NPS
Satisfaction survey after service via WhatsApp
Demand Forecasting
AI predicts peak hours to scale team appropriately
Benefits for Retail
Reduced Abandonment
Customers who see organized queues are less likely to leave
Increased Sales
Better service experience converts more sales
Brand Image
Modern system conveys innovation and customer care
Staff Optimization
Allocate employees based on real-time demand
Retail Applications
Physical Stores
Queue management in physical stores with in-person service and organization by department
Shopping Centers
Queue control in mall stores with notifications for customers who are shopping
Electronics Stores
Organization of specialized service for electronics and technology products
Fashion and Apparel Stores
Queue management for fitting rooms and personalized service in clothing and accessories stores